Exciting news! We raised a $12M Series A! Read the full announcement here
Features

Proactive by design,
so insights find you.

Purpose-built tools to help you build exceptional
products with customer insights.

Auto Tagger

All your feedback,
categorized.

View customer anecdotes—auto-tagged and organized by taxonomy in an intuitive interface.

Assistant

Ask questions. Get answers.

Type a question using natural language and instantly receive rich answers—complete with customer anecdotes and dynamic charts.

Dashboards

Democratized data
you can act on.

Intuitively create and share dashboards,
customized by team.

Alerts

Stay ahead of
the curve.

Receive Slack and email notifications the moment an anomaly is detected—nipping issues in the bud.

Responder

Keep the conversation going.

Bulk, tailored messages across multiple channels—ensuring every user feels heard. Turn 1-star reviews into your biggest fans.

I’m having trouble changing my billing method from Apple Pay to a credit card.

I understand the frustration, Jane, and want to assure you that the issue with switching payment methods has been resolved across all platforms as of 2/9.

My old credit card expired. How do I update it in the app?

Generating smart reply

I need to change my payment method to PayPal, but the option is grayed out!

Generating smart reply
Integrations

Thousands of integrations.

Integrate all of your customer feedback from any source—public or private.

Case Studies

Customer-centric
teams love Unwrap.

See how Unwrap's insights inspire innovation.

Validates app code improvements for desired downstream effects.

Keeps up with every nuance in feedback.

Eliminates guesswork in understanding what matters.

Increased team productivity by 25%.

Teams stay lean while still delivering what users need most.

Unparalleled UI experience and cross-org adoption.

Consolidates, documents, and quantifies qualitative feedback.

Revolutionizes how feedback is used throughout the customer journey.

Boosts deal volume with zero lead-generation cost.

An automatic process that simply didn’t exist before.

Unwrap has reinvented the way we review, use, and implement customer feedback.

Kensley W.
Product Operations Director at Firstup.io

It's an understatement to say we've 'saved time' using Unwrap. Our quantitative visibility into customer feedback was nearly impossible before.

Hayley O.
Senior Manager of User Research at Zipcar

What used to take me 15-20 hours a month now takes me 1-2 hours a month—an extraordinary difference.

Charles W.
PM at GitHub Copilot

Validates app code improvements for desired downstream effects.

Keeps up with every nuance in feedback.

Eliminates guesswork in understanding what matters.

Increased team productivity by 25%.

Teams stay lean while still delivering what users need most.

Unparalleled UI experience and cross-org adoption.

Consolidates, documents, and quantifies qualitative feedback.

Revolutionizes how feedback is used throughout the customer journey.

Boosts deal volume with zero lead-generation cost.

An automatic process that simply didn’t exist before.

Discover what matters most.

Book a demo to unwrap what matters to your customers, so you can build what they'll love.

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